Terms of Service & Refunds

MEGAPOLIS is an education agency operated by Valentin Sibakov as a sole trader, ABN 79 223 361 238, Melbourne, Victoria. This page explains general principles. Specific services and instructions are defined by a separate written agreement and client confirmations; using the website does not itself create that agreement.

Education and admissions support

Standard support may include discussing education goals, identifying up to three suitable options, explaining published requirements, providing a document checklist, checking completeness and coordinating agreed applications through the CoE stage.

We submit only applications you have approved. Before each submission, confirm the provider, course, intake, submission route, document recipients and known costs in writing. General consent to support does not authorise us to enter other contracts or incur expenses for you.

Additional applications and extended support require separate agreement. Standard support does not mean unlimited submissions.

What is not included

MEGAPOLIS does not provide migration, legal, tax, financial or medical advice or lodge visa applications under education support. Translation, document certification, tests, insurance, travel and accommodation are separate third-party services.

Melbourne Welcome Support requires separate written confirmation of scope, period, availability and costs. It is not a 24-hour or emergency service and does not guarantee accommodation or employment.

Payments

Standard MEGAPOLIS education and admissions support costs the student AUD 0. The agency may receive permitted remuneration from an education provider or intermediary; the relevant relationship is disclosed when an option is presented.

Tuition and other third-party charges are separate and, where practicable, paid directly to the recipient. A new paid MEGAPOLIS service requires a separate written agreement and must be permitted by applicable rules and partner arrangements.

Ending support and refunds

You may end support in writing. Ending the MEGAPOLIS engagement does not itself withdraw an application or cancel a provider agreement, enrolment or third-party service. Those actions need separate instructions and the applicable process.

Because standard support costs AUD 0, there is no agency service fee paid for that support to refund. This does not remove responsibility for our services or applicable statutory remedies.

Refunds of tuition, OSHC, tests, accommodation and other third-party payments depend on applicable law and the agreement with that supplier. A visa refusal does not automatically refund every expense. Keep written claims and payment evidence. The Tuition Protection Service explains unspent tuition fees and provider default.

Responsibilities and outcomes

You are responsible for accurate information, genuine documents, timely decisions and reviewing provider conditions. MEGAPOLIS’ completeness checks do not certify authenticity.

Providers and government authorities make their own decisions. MEGAPOLIS does not guarantee admission, CoE issuance, scholarships, visas, decision times or employment.

Rights, information and complaints

Nothing on this page excludes applicable rights that cannot lawfully be limited, including rights under the Australian Consumer Law. The Privacy Policy governs personal-information handling.

Complaints: info@megapolis.au. We will acknowledge the complaint, advise the expected response timeframe and consider it within a reasonable time. Internal handling does not prevent independent assistance or lawful remedies.